Just had this happen while grabbing dinner from KFC. People who don't know what they want when they get to the front of the line to order. There were maybe 1-2 people in front of the person in front of me. He's looking at the menu when his turn comes. Then while at the front of the line, he continues to browse the menu to decide what he wants. My thoughts: 1) you obviously wanted something from KFC so you should have a pretty good idea what prompted you to come to that restaurant rather than going someplace else and 2) you had a few minutes while waiting in line to decide what you wanted. WHY do you feel the need to continue holding up the line while deciding when it's your turn. What were you doing while in line!? He never did have his phone out so I'll give him that but still, what took you so long to decide!?