I didn't do a thing. The ITG guy was remotely working on my computer and try to do a Windows update. After 30 minutes, halfway through downloading, the upgrade failed. They have Norton Antivirus and Spyware. He did upgrade that to 2007 version. I told him since they "upgrade" our software we use in my work the system has been increasingly slow. Today the Internet just wouldn't come up at all. I'm only working now because he moved my documents and internet files to my folder.