Maybe if American Airlines provided decent service, they wouldn't be in such financial trouble. I was a victim of their "sick-out" back in 1999, and they were disgraceful the way they treated their customers. They refused to answer their phones, they directed passengers with canceled flights to other airports, only to have those flights canceled, and then they tried to refuse refunds. People have long memories (at least I do), and when you can fly to the same destination for less money and better service, then that's the airline that the consumer will choose.