Tom was very good at handling certain kinds of issues, a good example being Woltz. After Woltz insults him up and down, Tom simply says he admires his movies, and will be awaiting his call. Again after Woltz's tirade, Tom thanks him for an excellent meal and calmly asks if his driver could take him to the airport (Tom had no car or driverof his own in L.A. ????)....where Tom was not so good was in wartime. He was too conciliatory and was always looking for a deal to make the peace....EXCEPT during the Tessio betrayal where he played it out perfectly. Right down to Tession playing him by asking if he could get him off the hook for old time's sake, and Tom calmly said he couldn't do that.