Lori did the confirmation thing. She had major trouble getting it done despite reading Geoff's post word for word to the agent. Eventually a manager took over and did it right away explaining that some of these agents (who do reservation things) are "sub-contracted" (i.e. they're not hotel employees) and are poorly trained.
Eventually a manager took over and did it right away explaining that some of these agents (who do reservation things) are "sub-contracted" (i.e. they're not hotel employees) and are poorly trained.
